Responsible Gaming at bazee

1 18+ Age Restriction

bazee applies a mandatory age verification process to every account registered on our platform. During the KYC (Know Your Customer) procedure, players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — that confirms they are 18 years of age or older.

We take this obligation seriously. Any account where we have reason to believe the registered holder may be under 18 is suspended immediately pending verification. If underage access is confirmed, the account is permanently closed, all associated funds are returned, and the matter is escalated according to applicable rules.

If you are the parent or guardian of a minor and suspect they have created or are attempting to create a bazee account, please contact our support team at [email protected] immediately. We will investigate and act without delay.

• Minimum age to play on bazee: 18 years
• Identity documents accepted: Bangladesh NID, Passport, Driving Licence
• KYC verification is required before any withdrawal is processed
• Parental control software is recommended for households with minors

2 Signs of Problem Gambling

Most people who gamble on bazee do so for entertainment and keep it well within their personal means. However, for some individuals gambling can shift from a leisure activity to a habit that causes financial, emotional, or social difficulties. Recognising the warning signs early is the most important first step.

Ask yourself honestly whether any of the following statements apply to you. If you answer "yes" to two or more, we strongly encourage you to use the tools described further down this page or to reach out to our support team:

• I spend more money gambling than I originally planned to.
• I chase losses by placing further bets to try to win back what I have lost.
• I feel irritable or restless when I try to reduce or stop gambling.
• Gambling has caused me to neglect responsibilities at work, school, or home.
• I have borrowed money or sold possessions to fund gambling.
• I hide the extent of my gambling from family or friends.
• I think about gambling frequently — planning my next session or reliving past wins.
• I use gambling to escape stress, anxiety, loneliness, or other negative feelings.

3 Responsible Gaming Tools

bazee provides a comprehensive suite of responsible gaming controls directly within your account dashboard. These tools are free to use, take effect quickly, and are designed to give you genuine control over how and how much you gamble.

All responsible gaming controls can be activated by visiting your account settings and selecting the Responsible Gaming section. Decreasing a limit or activating a restriction takes effect immediately. Increasing a limit or removing a restriction is subject to a mandatory review period of at least 48 hours to prevent impulsive decisions made during active play.

4 Self-Exclusion Policy

Self-exclusion is the most comprehensive responsible gaming tool available on bazee. When you activate self-exclusion, your account is immediately locked and you are prevented from logging in, depositing, or placing any bets for the duration you have selected.

Available self-exclusion periods on bazee:

• 6 months — suitable for players who want a meaningful break and time to reassess their habits.
• 1 year — a longer period that allows substantial time to address any underlying concerns.
• 2 years — recommended for players who have identified a persistent pattern they want to break definitively.
• Permanent / Indefinite — a lifelong exclusion with no automatic end date; reactivation requires a formal written request subject to a 7-day cooling-off period and management review.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team via live chat. Our team will process your request within minutes — 24 hours a day, 7 days a week, including all Bangladeshi public holidays.

If you attempt to open a new account during an active self-exclusion period, bazee will close that account immediately upon detection. We cross-reference registration details including name, date of birth, mobile number, and email address to identify self-excluded players attempting to re-register.

5 Deposit & Loss Limits

Financial limits are one of the most practical tools for keeping gambling within a manageable budget. bazee allows players to define exactly how much money they are willing to put into their account or lose over a given period.

Deposit limits restrict the total amount in Bangladeshi Taka (৳) that you can transfer into your bazee account. You can set:

• Daily deposit limit: Maximum total deposits within any 24-hour rolling period.
• Weekly deposit limit: Maximum total deposits within any 7-day rolling period.
• Monthly deposit limit: Maximum total deposits within any 30-day rolling period.

Loss limits restrict the net amount you can lose over a defined time frame. Once your net loss for the period reaches the limit you have set, bazee will automatically prevent further play until the period resets — even if your account balance still has funds remaining. This ensures that a streak of losses cannot spiral beyond the boundary you have defined for yourself.

All limit transactions are recorded and visible in your account history. If you are unsure what limits to set, our support team can help you think through a budget that makes sense for your personal circumstances — contact us via live chat at any time.

6 Time-Out & Cool-Off

A time-out is a short-term break from bazee — useful when you feel you need some space without making a long-term commitment. During a time-out your account is temporarily suspended and you cannot log in, deposit, or place bets. Your account balance is preserved and remains accessible once the time-out period ends.

Available time-out durations:

• 24 hours
• 48 hours
• 7 days
• 30 days
• 6 weeks

Time-out activates within minutes of your request. Unlike self-exclusion, a time-out expires automatically at the end of the period and your account reopens. If at any point during the time-out you feel you need a longer break, you can contact support to convert it to a full self-exclusion.

Session reminders are a lighter alternative. You can configure bazee to display a pop-up notification after a set amount of continuous play — for example, every 60 or 90 minutes — reminding you how long you have been playing and prompting you to take a break. This feature is especially useful during long cricket betting sessions or extended slots play, where time can pass quickly without notice.

We recommend combining session reminders with a weekly deposit limit as a first step for any player who wants to establish healthier gaming habits without needing a full account suspension.

7 Getting Help & Support

bazee's responsible gaming support team is available 24 hours a day, 7 days a week — including during Eid, Durga Puja, and all other Bangladeshi public holidays. You do not need to wait for business hours to activate a self-exclusion, reduce a deposit limit, or simply talk through your concerns.

How to reach bazee support for responsible gaming matters:

• Live Chat: Available inside your logged-in bazee account. Type "Responsible Gaming" at the start of your message and you will be connected to a specialist agent.
• Email: [email protected] — use the subject line "Responsible Gaming Request" for priority handling.
• WhatsApp (plain text only): +880 1700 000 000 — available for account closure and self-exclusion requests.

In addition to bazee's own support, players in Bangladesh experiencing gambling-related difficulties are encouraged to speak with a trusted family member, a healthcare professional, or a community counsellor. Seeking support from people who know you personally can be a powerful complement to the account-level tools available on bazee.

bazee staff are trained to handle responsible gaming conversations with empathy and without judgment. There is no penalty for requesting a self-exclusion or expressing concern about your play — these conversations are treated with full confidentiality.

8 bazee's Commitment to Responsible Gaming

Responsible gaming is not a regulatory checkbox for bazee — it is a foundational part of how we operate. We believe that a sustainable, trustworthy platform for Bangladeshi players can only be built if the players themselves remain in control, remain financially healthy, and remain free to choose when and how much they gamble.

To that end, bazee has embedded responsible gaming principles into every layer of how the platform works:

• No predatory marketing: bazee does not send promotional communications to players who have opted out, who are on a time-out, or who are self-excluded. Players who have set a deposit limit will not receive bonus offers that encourage them to increase deposits.
• No pressure tactics: bazee does not use countdown timers, artificial scarcity messaging, or loss-framing language designed to encourage players to chase losses or deposit beyond their means.
• Staff training: Our customer support team receives regular training on identifying signs of problem gambling and handling sensitive responsible gaming conversations appropriately.
• Account monitoring: bazee proactively monitors player accounts for patterns that may indicate problem gambling — such as significantly increased deposit frequency, unusually long sessions, or repeated limit increases — and may proactively reach out to affected players.
• Transparent terms: All bonus terms, wagering requirements, and withdrawal conditions on bazee are written in plain English and are published clearly before any offer is accepted.

bazee is committed to reviewing and improving its responsible gaming framework on an ongoing basis. If you have feedback on how we can better support player wellbeing, please share it with our team at [email protected].