bazee Privacy Policy

1 Information We Collect

When you register and use bazee, we collect the following categories of personal information:

bazee does not knowingly collect personal data from individuals under 18 years of age. If we become aware that personal data has been submitted by an underage individual, that data will be deleted promptly and the associated account will be closed.

2 How We Use Your Data

bazee uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected.

• Account management: Creating, maintaining, and securing your bazee player account, including authentication and password reset functions.
• Identity verification (KYC): Verifying that you meet the 18+ age requirement and confirming that your identity matches the payment methods associated with your account.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank channels. Financial data is shared with payment processors only to the extent necessary to complete each transaction.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of support interactions for quality and compliance purposes.
• Responsible gaming: Monitoring account activity to identify signs of problem gambling behaviour, enforcing self-exclusion requests, and applying deposit or loss limits where requested or required.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, collusion, and other prohibited conduct described in the bazee Terms & Conditions.
• Legal compliance: Fulfilling obligations under applicable law, including anti-money laundering (AML) requirements, responding to lawful requests from competent authorities, and maintaining mandatory transaction records.
• Service improvement: Analysing aggregated, anonymised usage patterns to improve platform performance, game selection, and user experience. This analysis does not identify individual players.
• Promotional communications: Sending you information about bazee promotions, bonuses, and seasonal offers — but only where you have opted in to receive such communications. You may withdraw this consent at any time by contacting support or updating your account notification preferences.

3 Legal Basis for Processing

bazee processes your personal data on one or more of the following legal grounds, depending on the specific activity involved:

• Contractual necessity: Processing required to fulfil the agreement between you and bazee — including running your account, processing deposits and withdrawals, and providing access to games and betting markets.
• Legal obligation: Processing required for bazee to comply with applicable law — including KYC verification, AML record-keeping, and responding to lawful authority requests.
• Legitimate interests: Processing that serves bazee's legitimate business interests where those interests are not overridden by your rights — for example, fraud prevention, platform security, and aggregated service analytics.
• Consent: Processing based on your freely given, informed consent — primarily marketing and promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where bazee relies on legitimate interests as the legal basis for processing, we have assessed that the specific processing activity is proportionate, is conducted with appropriate safeguards, and does not materially prejudice your privacy rights.

4 Data Sharing & Disclosure

bazee may share your personal data with the following categories of recipients:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — solely to process your deposits and withdrawals. These providers operate under their own privacy frameworks and are independently responsible for the data they process in connection with your transactions.
• Identity verification partners: Third-party KYC service providers who assist bazee in verifying the authenticity of identity documents submitted during account registration or withdrawal. These partners process identity data under strict contractual confidentiality obligations.
• Game content providers: Technology partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi who deliver game software and live-stream content to the bazee platform. These providers may receive technical session data (such as player session tokens and game round identifiers) necessary to deliver real-time gaming experiences. They do not receive your full identity or financial data.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and platform maintenance vendors who support the operation of bazee.club. All such vendors are bound by data processing agreements requiring them to process data only on bazee's documented instructions.
• Legal and regulatory authorities: Competent government bodies, law enforcement agencies, and financial intelligence units in Bangladesh, where bazee is legally required or lawfully compelled to disclose information — for example, in connection with AML investigations, court orders, or regulatory audits.
• Professional advisers: Lawyers, auditors, and accountants acting in a professional capacity, where access to personal data is reasonably necessary for them to provide their services to bazee and where they are bound by professional confidentiality obligations.

bazee does not transfer personal data to recipients outside of Bangladesh except where technically necessary for the delivery of game content by international studio providers. In such cases, data transfers are governed by contractual clauses that require the recipient to maintain protections equivalent to those applied by bazee.

5 Cookies & Tracking

bazee uses cookies — small text files stored on your device by your browser — to enable the platform to function correctly and to understand how it is being used. The cookies used on bazee.club fall into the following categories:

bazee does not use third-party advertising cookies, retargeting pixels, or cross-site behavioural tracking technologies. You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies; however, blocking strictly necessary cookies will prevent you from accessing your bazee account.

6 Data Retention

bazee retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of your account and for a period of five years following account closure, in order to satisfy AML record-keeping requirements and to enable resolution of any post-closure disputes.
• KYC documents: Retained for a minimum of five years following account closure, in accordance with financial compliance obligations.
• Transaction records: Retained for a minimum of five years following each transaction date.
• Customer support communications: Retained for three years following the resolution of the relevant support case.
• Technical and usage logs: Retained for 12 months on a rolling basis, after which anonymised aggregates may be retained indefinitely for trend analysis.
• Marketing consent records: Retained for as long as you hold an active marketing consent, plus three years thereafter to evidence compliance in the event of any complaint or audit.

When personal data is no longer required, bazee deletes it securely or anonymises it so that it can no longer be associated with any identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

7 Your Privacy Rights

As a player on bazee, you hold the following rights in relation to your personal data. bazee will respond to all valid requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, and we will notify you of the extension in writing.

To exercise any of the above rights, please contact the bazee data protection team using the details provided in the section below. bazee will verify your identity before processing any data request to ensure that personal data is not disclosed to unauthorised parties.

8 Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or want to report a concern about how bazee has handled your personal information, please contact us using the following channels:

• Email (plain text — not a link): [email protected] — use the subject line "Privacy Request" for data subject rights enquiries.
• Live Chat: Available 24/7 within your logged-in bazee account. Live chat agents can log privacy requests and escalate to the data protection team on your behalf.
• Response time: bazee acknowledges all privacy requests within 5 business days and provides a substantive response within 30 calendar days.

bazee reserves the right to update this Privacy Policy periodically to reflect changes in applicable law, our data processing practices, or the services we offer. When material changes are made, we will notify registered players via their registered email address and display a prominent notice on bazee.club for a period of not less than 14 days before the revised policy takes effect.